PRIVACY POLICY

Privacy Policy

At GLP Journey UK, we are committed to protecting your privacy and handling your personal data in a transparent, lawful, and secure manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

1. Who We Are

GLP Journey UK operates in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, you can contact us at:
📧 info@glpjourneyuk.co.uk

2. Information We Collect

We may collect and process the following types of personal information:

  • Identity information: name, date of birth

  • Contact information: email address, telephone number, delivery address

  • Order information: products ordered, order history, delivery details

  • Payment information: transaction references (we do not store card or bank credentials)

  • Health-related information: where required for lawful dispensing and authorisation

  • Technical data: IP address, browser type, device information, and website usage data

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Arrange lawful dispensing through regulated pharmacy partners

  • Communicate with you about your orders and enquiries

  • Ensure compliance with legal and regulatory obligations

  • Improve our website, services, and customer experience

  • Prevent fraud and ensure platform security

We only process personal data where there is a lawful basis to do so.

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Performance of a contract – to fulfil your order

  • Legal obligation – to meet pharmacy, regulatory, and tax requirements

  • Legitimate interests – to operate and improve our services securely

  • Consent – where required, such as optional communications

You may withdraw consent at any time where consent is the lawful basis.

5. Sharing Your Information

We may share your data with trusted third parties only where necessary, including:

  • GPhC-registered partner pharmacies

  • Courier and logistics providers

  • Payment service providers

  • IT and website hosting providers

  • Regulatory or legal authorities where required by law

All third parties are required to protect your data and use it only for specified purposes.

6. Data Storage & Security

Your personal data is stored securely using appropriate technical and organisational safeguards to prevent unauthorised access, loss, or misuse.

We retain personal data only for as long as necessary to fulfil legal, regulatory, and operational requirements.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request erasure of your data (where legally permitted)

  • Restrict or object to certain processing

  • Request data portability

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

8. Cookies & Website Analytics

Our website uses cookies to improve functionality and user experience.
You may control or disable cookies through your browser settings. Further details are available in our Cookie Policy.

9. International Data Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
The most current version will always be published on our website.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

📧 Email: info@glpjourneyuk.co.uk