Orders & Prescriptions

Do I need a prescription?

Supply is fully compliant with UK legislation. Where a written prescription is required, medicines are dispensed through our GPhC-registered partner pharmacy. Where an alternative, legally valid authorisation applies, this is handled internally in line with regulatory requirements.

How do I place an order?

Simply add your selected items to the basket and proceed through checkout. You will receive an order confirmation by email once your order is successfully placed.

Can I change my address or items after ordering?

If you need to make changes, please contact our support team before dispatch. Once an order has been dispatched, temperature-controlled parcels cannot be amended or rerouted.

How do I track my order?

A tracking link will be emailed to you as soon as your parcel has been dispatched from the pharmacy.

Shipping & Packaging

How is retatrutide shipped?

Retatrutide is shipped in insulated, temperature-controlled packaging, using data-logged cool packs to maintain a temperature of 2–8 °C throughout transit.

Where do you deliver?

We deliver across UK mainland and Northern Ireland. P.O. boxes are not supported. International shipping is also available.

What if I’m not home?

For cold-chain items, couriers are unable to leave parcels unattended. Missed deliveries are reattempted or held for collection in accordance with the courier’s policy.

Quality & Authenticity

Are your products genuine?

Yes. All products are fully authentic, batch-tracked, and supplied with complete pedigree and traceability.

Can I see batch and expiry details?

Yes. Each pack clearly displays the batch (LOT) number and expiry date on the label.

Do you provide a temperature record?

Yes. Every shipment is temperature-monitored, and a temperature log can be provided on request.

Storage & Handling

How should I store retatrutide on arrival?

Place the product in a refrigerator immediately upon arrival and store at 2–8 °C. Do not freeze. Keep the product in its original carton to protect it from light.

What if my order arrives warm or frozen?

Please contact our support team within 24 hours of delivery. Do not use the product until we have reviewed the temperature data and confirmed it remains within stability limits.

How do I dispose of used pens and needles?

Used pens and needles must be disposed of in a sharps bin. You may request one at checkout or obtain one from your local pharmacy. Sharps must never be placed in household waste.

Returns & Cancellations

Can I return medicines?

Once supplied, pharmacy medicines cannot be returned, except in cases of product faults, dispensing errors, product recalls, or verified courier loss.

When do refunds apply?

Refunds may be issued for orders cancelled prior to dispensing, verified courier loss, or confirmed product faults. Approved refunds are processed to the original payment method within 3–5 working days.

Are there any fees for cancellations?

Non-fault cancellations after label creation may incur a fee to cover packaging and courier booking costs.

Payments & Pricing

What payment methods do you accept?

We currently accept bank transfer only. Cash on delivery is not available.

Are prices VAT-inclusive?

Yes, where applicable. Prescription medicines are generally zero-rated for VAT; delivery charges may be subject to VAT.

Safety & Support

Can you provide medical advice?

We can provide general information about medicines and their safe use. We cannot diagnose medical conditions or provide emergency care. For urgent medical advice, contact NHS 111, or call 999 in an emergency.

How can I contact you?

📧 Email: info@glpjourneyuk.co.uk